The Long-Term Care Ombudsman Program is mandated by the U.S. Administration on Aging to advocate for and protect the rights of residents of nursing and assisted living facilities. Adult Services and Aging Specialists serve as advocates for facility residents and investigate and work towards the resolution of their complaints. Ombudsman Services are provided at no cost to the resident or facility.
The program also provides information and referral assistance, conducts educational activities to increase community awareness of elder rights and provides training to long-term care and staff. All reports and inquiries are confidential.
The Centers for Medicare and Medicaid Services (CMS) also provides a Bill of Rights for
Long-Term Care Facilities. These rights can be found in the Guide to Choosing a Nursing Home.
Area Ombudsmen receive, investigate and seek to resolve complaints from, or on behalf of, residents of long-term care and residential facilities. The State Ombudsman is responsible for training local Ombudsman, providing technical assistance and providing the overall leadership for the program.