Lynne A. Valenti
Cabinet Secretary

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Process for Monitoring and Inspecting Registered Family Day Care Homes

Compliance with Regulatory Requirements

The Division of Child Care Services (CCS) is responsible for statewide oversight of registered family day care programs. Monitoring the program for compliance with applicable laws and administrative rules is achieved through review and evaluation of all application materials; facility inspections; follow-up to any non-compliance issues and investigation of complaints.

Prior to becoming registered, all family day care providers receive an initial on-site home inspection. The provider is notified during the inspection visit of any non-compliance issues and provided a date for correcting them. Once all compliance issues are met a registration certificate is issued.  

An annual unannounced on-site home renewal inspection visit is conducted. The results of this inspection are posted in a visible location within the home on the written Inspection Summary form.

Complaints Related to Regulatory Compliance

Child Care Services licensing specialists address each complaint received relating to compliance with child care regulations.  If the complaint is found to have occurred, the licensing specialist works with the provider on a plan of correction and a time frame for resolution of the issue. The date of the complaint, a brief description of the complaint issue, and a description of the correction taken is documented on the Inspection Summary, which is posted in a visible location in the program.

Complaints Related to Child Abuse or Neglect

Complaints that relate to the abuse or neglect of a child are to be reported to the Division of Child Protection Services (CPS), toll-free at 1.877.244.0864.