Lynne A. Valenti
Cabinet Secretary

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September 8, 2010

SHIINE Seeks Local Volunteers

PIERRE, S.D. – The South Dakota Senior Health Information and Insurance Education (SHIINE) program is currently seeking local volunteers to help seniors with their Medicare questions. Volunteers will receive training on all parts of Medicare and learn how to provide one-on-one Medicare counseling.

Volunteer counselors are vital to the success of the program, as they provide an opportunity for seniors to discuss their Medicare questions and concerns in person. All services are unbiased and confidential.

Volunteers are most active during Part D open enrollment in the months of November and December. Recruiting volunteers now allows enough time to train and locate places for volunteers to work before November.

Training includes:

  • All parts of Medicare,
  • How to counsel people individually,
  • How to provide referrals, and
  • How to best convey information about Medicare to small groups.

Interested candidates should be comfortable using a computer, the Internet, and meeting with individuals in a public location like a library or senior center. Volunteers will be able to choose the hours they would like to provide services. Volunteers may not hold a current license to sell Medicare-related health insurance.

Administered by the Department of Social Services, SHIINE is a federally-funded program that advocates for consumers and educates them on Medicare and other related health information; helping consumers make timely and informed decisions about the resources that best fit their needs. The program is free for eligible seniors. For more information on SHIINE or becoming a volunteer counselor, visit or contact a regional coordinator nearest you:

  • Eastern South Dakota:
    Tom Hoy
    Phone: 605-333-3314 or 1-800-536-8197
  • Central South Dakota:
    Kathleen Nagle
    Phone: 605-224-3212 or 1-877-331-4834
  • Western South Dakota:
    Debbie Stangle
    Phone: 605-342-8635 or 1-877-286-9072