Lynne A. Valenti
Cabinet Secretary

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March 5, 2015

SHIINE Seeks Local Volunteers

PIERRE, S.D. –The South Dakota Senior Health Information and Insurance Education (SHIINE) program is currently seeking volunteers for all aspects of the SHIINE program. 

SHIINE volunteers receive training on all parts of Medicare and learn how to provide one-on-one Medicare counseling. Volunteer counselors are vital to the success of the program, as they provide opportunities for seniors to discuss their Medicare questions and concerns in person. All services are unbiased and confidential.

Although volunteers are most active during Part D (prescription drug) open enrollment in the months of October, November and December, they are needed year-round. Year-round activities include assisting individuals aging into Medicare enroll for benefits and promoting Medicare’s preventive care and wellness coverage.

If you are interested in being a part of SHIINE’s mission, please talk to your regional SHIINE coordinator about ways to contribute your time and talents. Individuals interested in serving as SHIINE volunteers should be comfortable using computers, the Internet, processing forms, collecting and reporting data, and meeting with individuals in public locations, such as libraries or senior centers. SHIINE volunteers can also serve in other ways, such as taking phone calls, helping at health fairs or other public venues, making presentations, or other general office functions.  Volunteers can choose the hours they would like to provide services. A SHIINE volunteer may not hold a current license to sell insurance. 

SHIINE will be holding orientation webinars on April 9 and April 14 for individuals who have expressed interest.  

Training topics include:

  • Program Orientation,
  • All parts of Medicare,
  • How to counsel people individually,
  • How to provide referrals, and
  • How to navigate the Medicare website and plan finder tool.

To become a SHIINE volunteer or learn more about it, visit or contact a regional coordinator nearest you:

  • Eastern South Dakota: 
    Tom Hoy
    Phone: 605-333-3314 or 1-800-536-8197
  • Central South Dakota: 
    Dusty (Maureen) Rempher 
    Phone: 605-224-3212 or 1-877-331-4834
  • Western South Dakota:
    Debbie Stangle
    Phone: 605-342-8635 or 1-877-286-9072

About SHIINE: Administered by the South Dakota Department of Social Services, SHIINE is a federally-funded program that advocates for consumers and educates them on Medicare and other related health information, helping consumers make timely and informed decisions about the resources that best fit their needs. The program is free for eligible seniors.