Dakota EBT

South Dakota EBT

Frequently Asked Questions

Q What is EBT and how does it work?
A Electronic Benefits Transfer, or EBT, is the way you receive and use your Supplemental Nutrition Assistance Program (SNAP)
benefits in South Dakota. The benefits are deposited into your EBT account. Your benefits are available by using your South
Dakota EBT card and Personal Identification Number (PIN). You can use your South Dakota EBT card anywhere in South Dakota and throughout the United States, except Puerto Rico.

Q What is a PIN?
A A PIN is the four-digit secret code you select when you
receive your South Dakota EBT card. The PIN acts as your
signature or authorization.

Q How long will my South Dakota EBT card last?
A Your South Dakota EBT card will last for years. You can use the same EBT card every month. If you do not keep the card safe, you will need to request a replacement card in order to use your benefits. To make sure that SNAP rules are being followed
correctly, we monitor replacement card numbers. We may require an additional interview or an investigation of your usage of the card and/or food purchases if you request multiple replacement cards.

Q When do I receive my SNAP benefits?
A New Applicant: You will receive your SNAP benefits after your application has been approved. You will receive a notice from your Department of Social Services (DSS) Benefits Specialist. After you receive your benefits, refer to "How Will I know the balance in my EBT account? on page 5 and "How do I contact Customer Service online? on page 9.)

Ongoing Recipient: Benefits will be in your EBT account on the 10th of the month, even if the 10th falls on a weekend or a holiday.

If the benefits are not in your account when you call, they WILL NOT be available that day. Multiple calls on the same day are not needed. Please check with your Benefits Specialist to see when to expect your benefits.

Q Where can I shop with EBT?
A Most food retailers and convenience stores accept EBT.
Authorized retailers display the QUEST® decal on the door that looks exactly like the QUEST® symbol on the back of your card.

Any member of an eligible household who is 60 years of age or older may use their EBT card at authorized communal dining
facilities and authorized nonprofit meal delivery services; i.e., Meals on Wheels, Senior Citizens Centers, Senior Apartment Sites or other Elderly Nutrition Sites.

Q What can I buy with my South Dakota EBT card?

A You CAN Buy:
 ● Food for you and your household to eat, such as:

Breads and cereals
Fruits and vegetables
Meats, fish and poultry
Dairy products

● Items that carry a nutrition facts label.
● Seeds and plants which produce food for you and your   household.
● Group dining or home-delivered Senior Meals (if you are
elderly).

You CANNOT Buy:
 ● Beer, wine, liquor, cigarettes or tobacco
 ● Any nonfood items, such as:

pet foods
soaps and paper products
household supplies

● Items that carry a supplement facts label. 
● Vitamins and medicines
● Grooming items, toothpaste and cosmetics.
● Food that will be eaten in the store
● Hot foods prepared to eat immediately

Contact the store manager if you have any questions on whether you can buy an item with your South Dakota EBT benefits.

Q What does my South Dakota EBT card look like?
A Your card number is on the front of the card and there is a place for your signature on the back.

Q How do I use my South Dakota EBT card?
A Transactions can be made for as little as $0.01 up to the
balance in your account. Follow these steps to use your South Dakota EBT card:

Step 1: Before you shop, check your balance by calling
Customer Service at 1-800-604-5099 or by viewing your
account at www.ebtedge.com. This balance will be the most you can spend.

Step 2: Choose your groceries and go to an EBT check-out lane. Lanes equipped to accept the South Dakota EBT card
have the QUEST® decal displayed.

Step 3: Either hand your South Dakota EBT card to the clerk/
cashier or slide the card through the machine.

Step 4: Make sure the purchase amount is correct.

Step 5: Enter your 4-digit PIN on the key pad. The machine will show (****). Do NOT give the clerk your PIN.

Step 6: Press the Enter key.

Step 7: You will get a receipt showing your EBT card number,
store location, date and time of purchase, purchase amount and remaining balance. Keep your receipt so you have your new balance.

Q How do I remember my PIN?
A Choose four digits that are easy for you to remember, but hard for someone else to figure out. You SHOULD NOT use your date of birth or your Social Security number as your PIN. Write down your PIN at home and keep it in a safe place. Do not write your PIN on your South Dakota EBT card or card sleeve. Do not keep your PIN in your wallet or purse.

Q What if I forget my PIN?
A If you are in the grocery store and enter the wrong PIN, you have two more chances that day to enter the correct PIN. If the correct PIN is not entered on the third try, your card will be locked and cannot be used until the next day. If you cannot remember your PIN or think someone else knows it, you can choose a new PIN at your county DSS office, by calling Customer Service at 1-800-604-5099 or by going online at www.ebtedge.com.

To change your PIN over the telephone, you will need to follow the steps listed below:

Step 1: For English, press 1

Step 2: Enter the 16-digit number on the front of your card.

Step 3: Press 4 to select "Change PIN."

Step 4: Enter your date of birth using two digits for the month and
two digits for the day. For example, if your date of birth was August 21st, you would enter "0821."

Step 5: Now enter the last four digits of your Social Security
number (Example: 2,3,4,5).

Step 6: Enter a four digit PIN.

Step 7: Re-enter the same four digits to verify your PIN.

Step 8: Your PIN has been set.

Q Can someone else shop for me?
A You can let someone else use your South Dakota EBT card to buy food for you. Be careful, once you tell someone your PIN and give them your card they could use ALL your benefits. These benefits will NOT be replaced.

Q How will I know the balance in my EBT account?
A There are three easy ways to check:

1. Your last receipt shows your remaining account balance.

2. Call Customer Service at 1-800-604-5099.

 ● For English, press 1
 ● Enter the 16-digit number on the front of your card.
 ● You will hear the account balance.
 ● For a transaction history, press 2

3. Check your balance online at: www.ebtedge.com.

Q What will my receipt look like?
A Your receipt will look similar to the receipt below. It will state the merchant's name, location, transaction type, transaction amount and the household's remaining SNAP balance.

Q What if the EBT machine is not working?
A Paper (or manual) vouchers may be used by certain USDA/FNS authorized merchants (like farmer's markets and community meal programs) that do not have an EBT machine. For all other USDA/FNS authorized retailers, manual vouchers are no longer allowed except in the case of a disaster or in the event of an EBT system failure. During a disaster or EBT system failure, a
purchase will be limited to $40.00.

When a manual voucher is used you will need to present your card to the cashier, verify the amount of the purchase, sign your name and date the paper voucher. DO NOT give the cashier your PIN. Make sure you get a copy of the paper voucher from the cashier before you leave the store.

Q How do I take care of my South Dakota EBT card?
A You will use the same EBT card every month and your card will last for years.

1. Keep your South Dakota EBT card safe.
2. Keep your South Dakota EBT card clean.
3. Keep your South Dakota EBT card in its card sleeve.
4. Do not bend your South Dakota EBT card.
5. NEVER tell your PIN to retailers or anyone else.

If your card is visibly damaged or you continually have problems at the store with the card not working, contact your county DSS office to get a replacement card.

Q Can I make a purchase without my South Dakota EBT card?
A No. You must present your South Dakota EBT card to the retailer and enter your PIN in order to buy food.

Q What should I do if my South Dakota EBT card is lost,
stolen or damaged?

A If your South Dakota EBT card is missing, lost, stolen or
damaged, immediately call Customer Service at 1-800-604-5099 to report it. You will be prompted to enter your card number. If you don't have the card, stay on the line for the second prompt or press 2. No one else can use your South Dakota EBT card once you report it lost, stolen or damaged. Contact your county DSS office to get a replacement card.

Q What if my card won't work?
A If your card doesn't work or you get an error message you don't understand, call Customer Service at 1-800-604-5099 or visit www.ebtedge.com for assistance.

Q What if I get an "Invalid PIN" error message?
A You will get this message if you enter the wrong PIN. You have three chances during the same day to enter the correct PIN. If the correct PIN is not entered on the third try, your card will be locked and cannot be used until the next day.

If you cannot remember your PIN, you have three ways to select a new PIN:
1. Take your card to the county DSS office
2. Call Customer Service at 1-800-604-5099 and follow the steps
listed on page 4 of this handbook
3. Go online to www.ebtedge.com.

Q What if I get a "Card Can Not Be Used" error message?
A You will get this message if your card has previously been reported as lost, stolen or damaged. When the magnetic stripe is damaged, the EBT machine cannot read the data needed to get authorization for the transaction. Contact your county DSS office to get a replacement card.

Q How often do I need to use my card? Will my benefits carry over from month to month?
A You should use your South Dakota EBT card at least once every 30 days to keep your account active. SNAP benefits carry over from month to month and can be used even when your SNAP case closes. When you have not used your account for 365 days, remaining benefits will be removed and cannot be replaced.

Q How do I take something back to the store? Can I get cash back for the returned item?
A Take the item and the receipt back to the store. The store will put the amount back into your EBT account or you can select a new item from the store. You will NOT receive cash.

Q What if I move?
A You can use your South Dakota EBT card at any authorized retailer in the United States to spend your remaining South Dakota SNAP benefits. Authorized retailers will display the QUEST® decal on the door that looks exactly like the QUEST® symbol on your card. If you wish to receive SNAP benefits in your new state you need to apply for benefits in that state.

Q Should I destroy my EBT card if my SNAP case closes?
A No. You should spend the available benefits in your EBT
account and then keep your South Dakota EBT card. It may be possible to use your same South Dakota EBT card if you decide to reapply for SNAP benefits in South Dakota.

Q What if I have questions about EBT?
A You can go online to www.ebtedge.com and look at the Cardholder Help Topics, contact Customer Service at 1-800-604-5099 or contact your Benefits Specialist at your county DSS office.

Q What if I do not have a telephone?
A You can call the toll free number, 1-800-604-5099 from any phone in South Dakota at no charge.

Q When do I call Customer Service?
A Call immediately to report a missing, lost, stolen or damaged card, when you need your balance, or if you have questions or need help with EBT.

Q How do I contact Customer Service online?
A The client website is: www.ebtedge.com. You can log on using your card number and PIN and use the website to get your
balance, view and download account history, select or change your PIN, send messages to Customer Service and receive
replies.