Lynne A. Valenti
Cabinet Secretary

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SD MEDX Help

Computer Requirements

Make sure that your computer system, software and internet browser meet the following minimum requirements:

  • Office 2007
  • Adobe Acrobat Reader 8
  • Internet Explorer 6.0 or 7.0, Mozilla Firefox 3.0.8, or Safari 4.0
    • Must be capable of running Java. For more information on Java and to check if your computer has Java, you can go to the Java Website.
  • PDF Viewer
    • SD MEDX contains downloadable documents, many of which are in a Portable Document Format (PDF). A PDF viewer such as Acrobat Reader™is required to view the document.
    • Download and install the latest version of Acrobat Reader™
  • Spreadsheet Files
    • Some areas of SD MEDX allow you to export data to an ".xls" file. These files are typically associated with Microsoft Excel; however, they can be read by many commercial and public domain spreadsheet applications.

Page Errors in SD MEDX

Below is a list of common web page errors and how to resolve them. If you are unable to work through a page error independently, please contact our SD MEDX Response Team and describe the error you encountered.

  • Error 301 - Moved Permanently or Error 303 - See Other
    • These happen when the address you clicked has changed behind the scenes.
    • Often your browser will redirect you automatically. If not, click on the new address shown.
  • Error 403 - Forbidden
  • Error 404 - Not Found
    • The most common error users run into is the Not Found error. This means the address you requested cannot be found on the server.
    • If you typed the link by hand, double check it for typographical errors and try again. If you get this error from a link, please contact the SD MEDX Response Team.