Dakota EBT

South Dakota EBT

Frequently Asked Questions

What is EBT?
Electronic Benefits Transfer, or EBT, is the way you receive and use your Supplemental Nutrition Assistance (SNAP) benefits in South Dakota. You can use your South Dakota EBT card anywhere in South Dakota and throughout the United States, except Puerto Rico.

How do I get my SNAP benefits with EBT?
The benefits are deposited into your EBT account. Your benefits are available by using your South Dakota EBT card and Personal Identification Number (PIN).

What is a PIN?
A PIN, or Personal Identification Number, is the four-digit secret code you select when you receive your South Dakota EBT card. The PIN acts as your signature or authorization.

When do I receive my SNAP benefits?
If you are a new applicant, you will receive a notice from your Department of Social Services' Benefits Specialist telling you when the SNAP benefits will be available in your EBT account. After you receive the notice, you can call Customer Service at 1-800-604-5099 or check online at www.ebtedge.com to confirm your deposit.

Please check with your benefits specialist to see when to expect your benefits.

If you are an ongoing recipient, you will receive your benefits in your EBT account on the 10th of the month, even if the 10th falls on a weekend or a holiday.

Where can I shop with EBT?
Most authorized food retailers and convenience stores accept EBT. Authorized retailers display the QUEST® decal on the door that looks exactly like the QUEST® symbol your card.

Any member of an eligible household who is 60 years of age or older may use their EBT card at authorized communal dining facilities and authorized nonprofit meal delivery services; i.e., Meals on Wheels, Senior Citizens Centers, Senior Apartment Sites, other Elderly Nutrition Sites.

What can I buy with my Dakota EBT card?

You CAN Buy foods for you and your household to eat, such as:

  • Items that carry a nutrition facts label,
  • breads and cereals,
  • fruits and vegetables,
  • meats, fish, poultry,
  • dairy products,
  • seeds and plants which produce food for you and your household, or
  • group dining or home-delivered Senior Meals (if you are elderly).

You CANNOT Buy:

  • Items that carry a supplement facts label,
  • beer, wine, liquor, cigarettes or tobacco,
  • any nonfood items, such as:
    • pet foods,
    • soaps and paper products,
    • household supplies,
  • vitamins and medicines,
  • grooming items, toothpaste and cosmetics,
  • food that will be eaten in the store, or
  • hot foods prepared to eat immediately.

Contact the store manager if you have any questions on whether you can buy an item with your South Dakota EBT benefits.

What does my South Dakota EBT card look like?EBT Card
Your card number is on the front of the card and there is a place for your signature on the back.

How do I use my South Dakota EBT card?
Follow these steps for proper usage of your South Dakota EBT card.

  • Step 1:
    Before you shop, check your balance by calling Customer Service at 1-800-604-5099 or by viewing your account at www.ebtedge.com. This balance will be the most you can spend.
  • Step 2:
    Choose your groceries and go to an EBT check-out lane. (Lanes equipped to accept the South Dakota EBT card have the QUEST® decal displayed.)
  • Step 3:
    Either hand your South Dakota EBT card to the cashier or slide the card through the machine.
  • Step 4:
    Enter your 4-digit secret PIN on the key pad. The machine will show (****). (Do NOT give the cashier your PIN).
  • Step 5:
    Press the Enter key.
  • Step 6:
    You will get a receipt showing your EBT card number, store location, date and time of purchase, purchase amount and your remaining balance.
  • Step 7:
    Make sure the purchase amount is correct.
  • Step 8:
    Keep your receipt so you have your new balance.

How do I remember my PIN?
Choose four digits that are easy for you to remember, but hard for someone else to figure out. You SHOULD NOT use your date of birth or your Social Security number as your PIN. Write down your PIN at home and keep it in a safe place. Do not write your PIN on your South Dakota EBT card or card sleeve. Do not keep your PIN in your wallet or purse.

What if I forget my PIN?
If you are in the grocery store and enter the wrong PIN, you have two more chances that day to enter the correct PIN. If the correct PIN is not entered on the third try, your card will be locked and cannot be used until the next day. If you cannot remember your PIN or think someone else knows it, you can choose a new PIN at your local office, by calling Customer Service at 1-800-604-5099 or by going online at www.ebtedge.com.

To change your PIN over the telephone, you will need to follow the steps listed below:

  • For English, Press 1
  • Enter the 16-digit number on the front of your card.
  • Enter your month and day of birth using two digits for the month and two digits for the day. For example, if your date of birth was August 21st, you would enter "0821"
  • Press 4 to select "Change PIN."
  • Enter the last four digits of your Social Security number (Example: 2,3,4,5).
  • Enter a four-digit PIN.
  • Re-enter the same four digits to verify your PIN.
  • Your PIN has been set.

Can someone else shop for me?
In an emergency, you can let someone else use your South Dakota EBT card to buy food for you. Be careful -- once you tell someone your PIN and give them your card they could use ALL your benefits. These benefits will NOT be replaced.

How will I know the balance in my EBT account?
There are three easy ways to check:

  1. Your last receipt shows your remaining account balance.
  2. Call Customer Service at 1-800-604-5099.
    • For English, Press 1.
    • Enter the 16-digit number on the front of your card.
    • You will hear the account balance.
  3. Check your balance online at: www.ebtedge.com

What if the EBT machine is not working?
If the terminal is not working, the cashier may fill out a paper voucher for the amount purchased with your SNAP benefits. Present your card to the cashier. Check the amount on the paper voucher to make sure it is for the correct amount of food you bought. If it is correct, sign your name and date the paper voucher. DO NOT give the cashier your PIN. The cashier will call Customer Service to make sure you have enough benefits to buy the food. If you do, the amount will be subtracted from your benefit account balance. Make sure you get a copy of the paper voucher from the cashier before you leave the store.

When the telephone lines are not available and the cashier cannot get an ok for your purchase, the purchase will be limited to $40. Paper vouchers may also be used by authorized route vendors and food merchants (like farmer's markets) that do not have an EBT machine.

How do I take care of my South Dakota EBT card?
Keep your South Dakota EBT card safe, clean and in its holder. Do not bend your South Dakota EBT card and do not give your PIN number to anyone. If your card is visibly damaged or you continually have problems at the store with the card not working, contact your local office to get a replacement card.

Can I make a purchase withouth my South Dakota EBT card?
No. You must have your South Dakota EBT card and PIN in order to buy food.

What should I do if my South Dakota EBT card is lost, stolen or damaged?
If your South Dakota EBT card is lost, stolen or damaged, immediately call Customer Service at 1-800-604-5099 to report it. Customer Service is available 24 hours a day, 7 days a week. No one else can use your South Dakota EBT card once you report it missing. Contact your local DSS office to obtain a replacement card.

How long will it take to get a replacement EBT card?
It may take 3 business days to get a new South Dakota EBT card. If you need a new card, contact your local DSS office for card replacement times.

What if my card won't work?
If your card does not work or you get an error message you do not
understand, call Customer Service at 1-800-604-5099 or visit www.ebtedge.com for assistance.

What if I get a “Invalid PIN ” error message?
You will get this message if you enter the wrong PIN. You have three chances during the same day to enter the correct PIN. If the correct PIN is not entered on the third try, your card will be locked and cannot be used until the next day.

If you cannot remember your PIN, you have three ways to select a new PIN:

1. Take your card to the local DSS office
2. Call Customer Service at 1-800-604-5099
3. Go online to www.ebtedge.com.

What if I get an “Card Cannot Be Used” error message?
You will get this message if your card is damaged or has previously been reported as lost, stolen or damaged. When the magnetic stripe is damaged, the EBT machine cannot read the data needed to obtain authorization for the transaction. Contact your local DSS office to obtain a replacement card.

How often do I need to use my card? Will my benefits carry over from month to month?
You should use your South Dakota EBT card at least once every 30 days to keep your account active. SNAP benefits carry over from month to month and can be used even when your SNAP case closes. Benefits not spent within 365 days will be removed from the account and cannot be replaced.

How do I take something back to the store? Can I get cash back for the returned item?
Take the item and the receipt back to the store. The store will put the amount back into your EBT account or you can select a new item from the store. You will NOT receive cash.

What if I move?
If you move to another state, you can use your South Dakota EBT card at at any authorized retailer to spend your remaining South Dakota SNAP benefits. Authorized retailers will display the QUEST decal on the door that looks exactly like the QUEST symbol on your card. If you wish to receive SNAP benefits in your new state, you need to apply in that state for benefits.

Should I destroy my South Dakota EBT card if my SNAP case closes?
No. You should spend all the available benefits in your EBT account and then keep your South Dakota EBT card. It may be possible to use your same South Dakota EBT card if you decide to reapply for SNAP in South Dakota.

What if I do not have a telephone?
You can call 1-800-604-5099 from any payphone at no charge.

When do I call Customer Service?
Call immediately to report a lost, stolen or damaged South Dakota EBT card, when you need your balance, if you find someone else's EBT card, or if you have questions or need help with EBT.

When calling to see if benefits have been deposited to your account, multiple calls on the same day are not needed. If the benefits are not in your account when you call, they WILL NOT be available that day. Please check with your Benefits Specialist to see when to expect your benefits.