Lynne A. Valenti
Cabinet Secretary

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Process for Monitoring and Inspecting Licensed Day Care Programs

Compliance with Regulatory Requirements

The Division of Child Care Services (CCS) is responsible for statewide oversight of licensed child care programs. Monitoring the program for compliance with applicable laws and administrative rules is achieved through review and evaluation of all application materials; facility inspections; follow-up to any non-compliance issues and investigation of complaints.

All licensed facilities begin the licensing process with a floor plan review of the proposed facility by the State Fire Marshall’s Office and the Department of Health to ensure the facility conforms to fire and life safety as well as environmental health standards.  Once the floor plan is approved, an on-site inspection is conducted prior to the program operating. 

All inspections of licensed programs are two-fold. 1) Child Care Services staff conduct one inspection using the Program Inspection form that focuses on children’s programming and administration procedures of the program.  2) The Department of Public Safety staff also conduct one inspection using the Facility Safety Inspection form that focuses on fire and life safety standards as well as environmental health standards.  The results of the inspections are required to be posted in a visible location at the facility. Licensed facilities receive an annual unannounced inspection. 

Complaints Related to Licensing Compliance

Child Care Services licensing specialists address each complaint received relating to compliance with child care regulations.  If the complaint is found to have occurred, the licensing specialist works with the provider on a plan of correction and a time frame for resolution of the issue. The date of the complaint, a brief description of the complaint issue, and a description of the correction taken is posted on the Inspection Summary, located in a visible location at the facility.

Complaints Related to Child Abuse or Neglect

Complaints that relate to the abuse or neglect of a child are to be reported to the Division of Child Protection Services (CPS), toll-free, at 1.877.244.0864.