Mission
To strengthen and support individuals and families by fostering independence and personal responsibility; protecting people; providing opportunities for individuals to achieve their full potential; and promoting healthy families and safe communities by ensuring quality, cost-effective and comprehensive services are provided in cooperation with our partners.
Guiding Principles
- We believe families have the right to be safe and secure.
- We believe in providing opportunities and choices that support the needs of families through available and accessible services.
- We believe in collaborative communications, teamwork, partnerships and trust for essential family services.
- We believe in respecting individual and cultural differences by treating people with dignity, fairness and respect.
- We believe in focusing on results, quality and continuous improvement and on using state-of-the-art technology to be more efficient and effective.
- We believe in professional and well-trained staff who are competent, accountable and empowered.
- We believe in providing quality, timely customer service through the “no wrong door” approach.
Goals
- Increase access to quality services for our customers.
- Reduce abuse, neglect and exploitation of vulnerable people.
- Continually improve customer service.
- Manage internal processes and procedures to achieve our mission.
- Ensure employees possess necessary competencies.
Strategic Plan
