A PIN, or Personal Identification Number, is the four-digit secret code you select when you receive your South Dakota EBT card. The PIN acts as your signature or authorization.
Your South Dakota EBT card will last for years. You can use the same EBT card every month. If you do not keep the card safe, you will need to request a replacement card in order to use your benefits. To make sure that SNAP rules are being followed
correctly, we monitor replacement card numbers. We may require an additional interview or an investigation of your usage of the card and/or food purchases if you request multiple replacement cards.
Ongoing Recipient: Benefits will be in your EBT account on the 10th of the month, even if the 10th falls on a weekend or a holiday.
If the benefits are not in your account when you call, they WILL NOT be available that day. Multiple calls on the same day are not needed. Please check with your Benefits Specialist to see when to expect your benefits.
Most food retailers and convenience stores accept EBT. Authorized retailers display the QUEST® decal on the door that looks exactly like the QUEST® symbol on the back of your card.
Any member of an eligible household who is 60 years of age or older may use their EBT card at authorized communal dining facilities and authorized nonprofit meal delivery services; i.e., Meals on Wheels, Senior Citizens Centers, Senior Apartment Sites or other Elderly Nutrition Sites.
You CAN Buy:
- Breads and cereals
- Fruits and vegetables
- Meats, fish and poultry
- Dairy products
You CANNOT Buy:
- pet foods
- soaps and paper products
- household supplies
Contact the store manager if you have any questions on whether you can buy an item with your South Dakota EBT benefits.
Your card number is on the front of the card and there is a place for your signature on the back.
Transactions can be made for as little as $0.01 up to the
balance in your account. Follow these steps to use your South Dakota EBT card:
Step 1: Before you shop, check your balance by calling
Customer Service at 1.800.604.5099 or by viewing your
account at www.ebtedge.com. This balance will be the most you can spend.
Step 2: Choose your groceries and go to an EBT check-out lane. Lanes equipped to accept the South Dakota EBT card have the QUEST® decal displayed.
Step 3: Either hand your South Dakota EBT card to the clerk/cashier or slide the card through the machine.
Step 4: Make sure the purchase amount is correct.
Step 5: Enter your 4-digit PIN on the key pad. The machine will show (****). Do NOT give the clerk your PIN.
Step 6: Press the Enter key.
Step 7: You will get a receipt showing your EBT card number, store location, date and time of purchase, purchase amount and remaining balance. Keep your receipt so you have your new balance.
Choose four digits that are easy for you to remember, but hard for someone else to figure out. You SHOULD NOT use your date of birth or your Social Security number as your PIN. Write down your PIN at home and keep it in a safe place. Do not write your PIN on your South Dakota EBT card. Do not keep your PIN in your wallet or purse.
If you are in the grocery store and enter the wrong PIN, you have two more chances that day to enter the correct PIN. If the correct PIN is not entered on the third try, your card will be locked and cannot be used until the next day. If you cannot remember your PIN or think someone else knows it, you can choose a new PIN at your county DSS office, by calling Customer Service at 1.800.604.5099 or by going online at www.ebtedge.com.
To change your PIN over the telephone, you will need to follow the steps listed below:
Step 1: Enter the 16-digit number on the front of your card.
Step 2: Press 2 to go to the Main Menu
Step 3: Press 3 to select PIN Change."
Step 4: Enter your date of birth using two digits for the month and two digits for the day. For example, if your date of birth was August 21st, you would enter "0821."
Step 5: Now enter the last four digits of your Social Security number Example: 2,3,4,5).
Step 6: Enter a four digit PIN.
Step 7: Re-enter the same four digits to verify your PIN.
Step 8: Your PIN has been set.
There are three easy ways to check:
Paper (or manual) vouchers may be used by certain USDA/FNS authorized merchants (like farmer's markets and community meal programs) that do not have an EBT machine. For all other USDA/FNS authorized retailers, manual vouchers are no longer allowed except in the case of a disaster or in the event of an EBT system failure. During a disaster or EBT system failure, a purchase will be limited to $40.00.
When a manual voucher is used you will need to present your card to the cashier, verify the amount of the purchase, sign your name and date the paper voucher. DO NOT give the cashier your PIN. Make sure you get a copy of the paper voucher from the cashier before you leave the store.
You will use the same EBT card every month and your card will last for years.
1. Keep your South Dakota EBT card safe.
2. Keep your South Dakota EBT card clean.
3. Do not bend your South Dakota EBT card.
4. NEVER tell your PIN to retailers or anyone else.
If your card is visibly damaged or you continually have problems at the store with the card not working, contact your county DSS office to get a replacement card.
No. You must present your South Dakota EBT card to the retailer and enter your PIN in order to buy food.
If your South Dakota EBT card is missing, lost, stolen or damaged, immediately call Customer Service at 1.800.604.5099 to report it. No one else can use your South Dakota EBT card once you report it lost, stolen or damaged. Contact your local DSS office to obtain a replacement card.
Your receipt will look similar to the receipt below. It will state the merchant's name, location, transaction type, transaction amount and the household's remaining SNAP balance.
If your card does not work or you get an error message you do not understand, call Customer Service at 1.800.604.5099 or visit www.ebtedge.com for assistance.
You will get this message if you enter the wrong PIN. You have three chances during the same day to enter the correct PIN. If the correct PIN is not entered on the third try, your card will be locked and cannot be used until the next day.
You will get this message if your card has previously been reported as lost, stolen or damaged. When the magnetic stripe is damaged, the EBT machine cannot read the data needed to get authorization for the transaction. Contact your county DSS office to get a replacement card.
You should use your South Dakota EBT card at least once every 30 days to keep your account active. SNAP benefits carry over from month to month and can be used even when your SNAP case closes. When you have not used your account for 365 days, remaining benefits will be removed and cannot be replaced.
Take the item and the receipt back to the store. The store will put the amount back into your EBT account or you can select a new item from the store. You will NOT receive cash.
You can use your South Dakota EBT card at any authorized retailer in the United States to spend your remaining South Dakota SNAP benefits. Authorized retailers will display the QUEST® decal on the door that looks exactly like the QUEST® symbol on your card. If you wish to receive SNAP benefits in your new state you need to apply for benefits in that state.
No. You should spend the available benefits in your EBT account and then keep your South Dakota EBT card. It may be possible to use your same South Dakota EBT card if you decide to reapply for SNAP benefits in South Dakota.
You can call the toll free number, 1.800.604.5099 from any phone in South Dakota at no charge.
Call immediately to report a missing, lost, stolen or damaged card, when you need your balance, or if you have questions or need help with EBT.
You can go online to www.ebtedge.com and look at the Cardholder Help Topics, contact Customer Service at 1.800.604.5099 or contact your Benefits Specialist at your county DSS office.
The client website is: www.ebtedge.com. You can log on using your card number and PIN and use the website to get your balance, view and download account history, select or change your PIN, send messages to Customer Service and receive replies.