SD MEDX Help

Computer Requirements

Make sure that your computer system, software and internet browser meet the following minimum requirements:

• Office 2007
• Adobe Acrobat Reader 8
• Internet Explorer 6.0 or 7.0, Mozilla Firefox 3.0.8, or Safari 4.0
  • Must be capable of running Java. For more information on Java and to check if your computer has Java, you can go to the Java Website.
• PDF Viewer
  • SD MEDX contains downloadable documents, many of which are in a Portable Document Format (PDF). A PDF viewer such as Acrobat Reader™is required to view the document.
  • Download and install the latest version of Acrobat Reader™
• Spreadsheet Files
  • Some areas of SD MEDX allow you to export data to an ".xls" file. These files are typically associated with Microsoft Excel; however, they can be read by many commercial and public domain spreadsheet applications.

Page Errors in SD MEDX

Below is a list of common web page errors and how to resolve them. If you are unable to work through a page error independently, please contact our SD MEDX Response Team and describe the error you encountered.

• Error 301 - Moved Permanently or Error 303 - See Other
  • These happen when the address you clicked has changed behind the scenes.
  • Often your browser will redirect you automatically. If not, click on the new address shown.
• Error 403 - Forbidden
  • Please contact the SD MEDX Response Team for further assistance.
• Error 404 - Not Found
  • The most common error users run into is the Not Found error. This means the address you requested cannot be found on the server.
  • If you typed the link by hand, double check it for typographical errors and try again. If you get this error from a link, please contact the SD MEDX Response Team.