Laurie Gill
Cabinet Secretary

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Process for Monitoring and Inspecting In-home or Informal Provider Homes

Compliance with Regulatory Requirements
The Division of Child Care Services (CCS) is responsible for statewide oversight of registered family child care homes. Monitoring the program for compliance with applicable laws and administrative rules is achieved through home inspections, follow-up to any non-compliance issues and investigation of complaints.

Prior to becoming a registered family child care provider, an initial announced on-site home inspection is conducted. The provider is notified during the inspection visit of any non-compliance issues and provided a date for correcting them. Child Care Services conducts follow up visits to ensure compliance is met.  An unannounced annual inspection is also completed. The results of this inspection are posted online, see below for details.

Complaints Related to Regulatory Compliance
Child Care Services licensing specialists address each complaint received relating to compliance with child care regulations.  If the complaint is found to have occurred, the licensing specialist works with the provider on a plan of correction and a time frame for resolution of the issue. The date of the complaint, a brief description of the complaint issue and a description of the correction taken is posted online, see below for details. The licensing specialist conducts follow-up to ensure compliance is met and maintained.

Complaints Related to Child Abuse or Neglect
Complaints that relate to the abuse or neglect of a child are to be reported to the Division of Child Protection Services (CPS), toll-free at 1.877.244.0864. 

Online Child Care Provider Monitoring and Inspections

The results of child care provider inspections are available on the Child Care Services website to assist families in making informed choices when choosing a child care provider.  This site includes results from annual monitoring inspections and results from substantiated complaint inspections.

Start the process by clicking on the searchable database link. Once on the searchable database site, follow instructions that outline searching for an informal provider.

  • Search for a provider by type of provider, name, city, county or zip code;
  • Click on the provider’s name in order to enter the provider information page;
  • At the bottom of the provider information page, click on Inspection and Compliance Information to find the latest inspection.

The posting of inspections began in February 2018.  Only those inspections that have been completed since February 2018 will appear on this site.