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Complaint Procedures

The exchange of information and procedures are strictly confidential.

Upon Board office receipt of the completed Complaint Form, a copy is sent to the licensee. The licensee has 20 days to respond to your allegations and concerns in writing to the Board office.

All the information will be forwarded to a Board member for review and investigation (if necessary). The Board member will bring their recommendation to the next Board meeting. If the concerns appear to be ethical violations, the Board may have an informal meeting with the licensee. All complaint proceedings are held in Executive Session. No information can be disclosed to the complainant at any time during the process. Be informed, although the Board is proceeding as quickly as possible, this is generally a lengthy process.

It is possible that the matter may proceed to a formal hearing before the Board, at which time your sworn testimony will be required. You will be notified in writing if and when this is necessary.

Licensed Professional Counselors (LPC) and Licensed Professional Counselors-Mental Health (LPC-MH) counselors must abide by the American Counseling Association (ACA) Code of Ethics. A copy of the Code may be obtained by calling ACA at 800.347.6647 or by visiting their site.

Licensed Marriage and Family Therapists (LMFT) must abide by the American Association of Marriage and Family Therapists Code of Ethics. A copy of the Code may be obtained by calling 703.838.9808 or by visiting their site.